SOTC uses technology to streamline sales process by introducing new sales app “Engage”

SOTC uses technology to streamline sales process by introducing new sales app “Engage”

The advances in mobile technology have revolutionized the way we live and the way we do business and the world of travel is no exception. Travel technology is increasingly being used to optimize revenue and enhance customer service experience. Understanding the need of the hour, SOTC streamlines its sales process with the new sales app “ENGAGE.”

The mobile sales app empowers field representatives to close deals on the go from anywhere. Sales representatives can now deal with last-minute scenarios; this allows users to customize the app for their business, close deals faster, use marketing features to turn consumers into customers and deliver customer service immediately.

The sales organization will now sell to the market with the help of the new selling tool showcasing various tour packages to customers. The sales user can select a package, check availability, generate a quote and book a holiday all on-the-go. This eliminates the need to carry along brochures, quotations or any system to check availability while meeting clients.

The app simplifies the Sales & Booking process for the sales user, enhances the customers experience and at the same time lowers risk of errors. Users can now record bookings and confirm packages while they are on-the-go. An exciting feature added is that the Sales Dashboard will give each individual visibility of his performance – Sales Achievement, NPS Score & Query Conversion Score.
At present, 117 iPads are in use by SOTC’s front line sales users across the country including the Retail and Franchisee outlets.

Speaking about the launch, Daniel D’souza, Head Sales, India and NRI Markets, SOTC Travel said, “The sole purpose of introducing the app was to significantly boost the team’s sales productivity while giving the team the core sales tools needed to grow the business. With mobile data reiterating the Indian travellers’ shift to ecommerce, coupled with India’s booming smartphone market, as pioneers in the travel services space, we are pleased to present the new sales app “Engage”. Our focus has always been being customer centric & this initiative is an extension of that journey.”

About author

TnH Global
TnH Global 4048 posts

Our platform is the most comprehensive, current and accurate content destination for tourism that also offers the opportunity to connect and network with quality buyers and sellers.

Name: TnH Global              Email:

You might also like


Adventure in Jordan – Indian TV Stars get the adrenaline rush of a lifetime!

Bringing together the ultimate combination of adrenaline pumping adventure, fitness & a healthy lifestyle – five Indian TV celebrities visited Jordan recently on an adventure trip. The celebrities who travelled


AAI Worldwide Logistics goes live on Ramco ERP across 7 operating units

Philippines based logistics and freight-forwarding giant AAI Worldwide Logistics Inc. today announced that it has completed first phase of implementing Ramco Systems’ ERP solution for Logistics. In Phase I of the go-live, AAI has


The Nairobi Serena Hotel to reopen on Sept 1 after refurbishment

Nairobi Serena Hotel is pleased to announce the completion of the phase one of its ongoing refurbishment that will beopen from 1st September 2018. The refurbishment program is in line


The Leela refutes AAI stand on land lease agreement

Hotel Leela venture Limited which owns The leela Mumbai at Sahar Mumbai has taken all legal steps to vigorously contest the notices and ensure its rights and options are protected

Festival of India to be organised in Ghana from January 25 to March 16, 2017

A Festival of India is being organised in Ghana from January 25 to March 16, 2017. The activities of the Festival include amalgamation of Indian classical dances, Sufi & Folk


India’s aviation growth is unprecedented: Jayant Sinha

Our Bureau Minister of State for Civil Aviation Jayant Sinha said it is incumbent on the Centre to create infrastructure and regulations to ensure that domestic airlines can do one billion


With unlimited flight services ‘open sky’ pact may help reduce fares

India and Japan recently agreed to an ‘open sky’ arrangement under which the airlines of both countries can operate an unlimited number of flights. The agreement was signed after Prime


Rise in fuel costs, slide in rupee to hit Indian airlines: report

Aviation in India will be impacted by the rise in fuel costs in the first quarter of 2017. The slide in the value of the rupee will also impact the


The biggest celebration of lights, music and art: Vivid Sydney 2018

This summer make the most of your holidays and head to Sydney to be a part of the biggest celebration of lights, music and ideas at Vivid Sydney. The 23


Rashmi Verma is the new Tourism Secretary to Government of India

The government has announced appointment of top level bureaucrats in key Ministries of the government. Rashmi Verma has been named the new Tourism Secretary to the Government. A 1982-cadre IAS


Air India to fly to two more U.S. destinations

Market for seats to U.S. can grow to 12 lakh by next year Air India will connect with two more destinations in the U.S. by next year, including a service


Emirates to discontinue ‘Hindu meal’ from in-flight menu

In a statement, the airlines said the Hindu passengers will still be able to pick between vegetarian and non-vegetarian meals from a host of dishes tailored according to local tastes.


No Comments Yet!

You can be first to comment this post!