Travelers rank SFO Airport Staff as the best in North America

For the second time in less than 5 years, the San Francisco International Airport (SFO) has been named the top airport in North America for customer service. In the SkyTrax Passengers’ Choice Awards for 2018, SFO was named “Best Airport Staff in North America”, followed by Denver and Vancouver airports. The honor was announced today at the SkyTrax 2018 World Airport Awards event, held during the Passenger Terminal Expo in Stockholm, Sweden. SFO also received the top honor in the SkyTrax Passengers’ Choice Awards for 2015.

“The SkyTrax survey is the global benchmark for airport excellence, and we are truly honored to have travelers rank our staff as the best in North America,” said Airport Director Ivar C. Satero. “Our goal is to be an exceptional airport, and the amazing team of people at SFO are our greatest asset. The 2018 SkyTrax award is the ultimate validation of their attitude, commitment, and dedication.”

“We congratulate San Francisco International Airport for their success in winning this important customer satisfaction award for 2018, the Staff Service awards being a very special honor for airports,” said SkyTrax CEO Edward Plaisted. “The award recognizes the combined quality of staff service (attitude, friendliness, efficiency) delivered across front-line positions at San Francisco International Airport. It includes staff working for Customer Help/Info counters, Immigration and Security staff, shops, food & beverage outlets – in fact, all customer facing staff.”

The SkyTrax survey, conducted annually, is considered the preeminent measure of airport quality in the world. The absence of any sponsorship, payment or external influence ensures that the results are fully impartial and credible. As a result, the SkyTrax World Airport Awards are regarded as the most prestigious accolades for the global airport industry, voted for by air travelers in the largest worldwide airport customer satisfaction survey.

For the 2018 awards, SkyTrax compiled over 13.7 million survey questionnaires completed by over 100 different customer nationalities from August 2017 to February 2018. The survey covered 550 airports worldwide, evaluating the travel experience from a variety of factors, including check-in, arrivals, departures, transfers, shopping, security and immigration.

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