With over fourteen years of extensive experience in the hospitality industry, Prosenjit brings with him a deeply evolved understanding of food & beverage operations, restaurant management, guest engagement, and service orchestration across luxury and upscale hospitality environments. His career reflects a progressive ascent through operational and managerial roles, underscored by consistency, adaptability, and an instinctive understanding of evolving guest expectations.

Prior to joining Novotel Ahmedabad, Prosenjit was associated with Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre, where he was instrumental in overseeing large-scale food & beverage operations within one of the region’s most dynamic hospitality ecosystems.

His professional journey within Accor spans nearly a decade, during which he held key leadership positions including Outlets Manager, Restaurant Manager, Assistant Restaurant Manager, and Food & Beverage Team Leader across Bengaluru and Chennai. Throughout these assignments, he played an integral role in streamlining outlet operations, strengthening team performance, and curating dining experiences that balanced operational precision with intuitive service.

Additionally, his tenure as Assistant Food & Beverage Manager with Radisson Blu, Visakhapatnam, further expanded his expertise in high-volume operations, strategic planning, and guest-centric dining concepts.

Commenting on the appointment, Nikhil Chandra, General Manager, Novotel Ahmedabad, said:

“Prosenjit’s professional journey reflects both operational depth and a sophisticated understanding of modern hospitality. His ability to translate service into meaningful guest experiences, while simultaneously driving operational excellence, makes him a valuable addition to the hotel’s leadership framework. We are delighted to welcome him to Novotel Ahmedabad.”

Novotel Ahmedabad continues to strengthen its position as one of the city’s leading hospitality destinations, recognised for its contemporary design language, elevated culinary offerings, and thoughtfully curated guest experiences.

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India’s travel industry is not just expanding; it is becoming more digital, more diverse, and more complex. With projected revenues of US$34.44 billion in 2026 and expected to reach US$54.34 billion by 2030, the opportunity is clear. But the real shift lies in how travel is discovered, sold, and serviced.India today is a collection of micromarkets. With 958 million active internet users; 57% from rural Indiaand nearly 75% of bookings involving digital touchpoints, the market is both digitalfirst and assistancedriven. Domestic tourism, contributing nearly 88% of total expenditure, continues to grow at 10-12% annually, with nearly 60% of new travelers emerging from nonmetro markets.

This creates a fundamental challenge: how do you make the right decision, in real time, with fragmented data?

Travel sellers sit at the most critical point in the journey; the moment where traveler intent converts into a booking. Yet, this is also where data fragmentation is most visible.A typical seller today works with multiple booking references across systems resulting in disconnected fare, availability and servicing data and delayed or inconsistent updates across suppliers

The issue is not just fragmentation, it is trust.

When data is split across systems accuracy becomes uncertain,reconciliation becomes manual,servicing becomes slower and risk of errors increases. In such an environment, decision making is constrained, not by lack of data, but by lack of trusted, unified data.

From Fragmentation to a Secure Single Source of Truth

The shift towardsorderbased distribution models is fundamentally about solving this problem.By consolidating the entire journey spanning flights, ancillaries, payments, and servicinginto a single, unified record, travel sellers gain one authoritative view of the traveler and the journey, real-time synchronization across all touchpoints and elimination of manual reconciliation across systems. But unification alone is not enough. For data to drive decisions, it must also be secure, consistent, and governed.

This is where the role of a distribution platform becomes critical.

Securing and Activating Data Through Distribution

As a distribution platform, Amadeus sits at the intersection of supply and demandconnecting airlines with travel sellers at scale.This position enables three critical capabilities that transform data into a secure single source of truth:

1. Data Integrity at Source

Data flows directly from airlines into the distribution platform in a structured and standardized manner.

2. Real-Time Synchronization

Updates:-whether pricing changes, availability shifts, or operational disruptions—are reflected in real time.

3. Secure Access and Controlled Distribution

Data is not just unified, it is securely distributed.This combination of integrity, realtime flow, and secure access ensures that the “single source of truth” is not just conceptual but it is operational.

From Access to Decision Intelligence

Traditionally, distribution focused on providing access to content. Today, the expectation is far higher.

With trusted, unified data at the core, distribution platforms can enable intelligent comparison across options on not just price, but value, personalised recommendations based on traveler context and faster, more accurate servicing across the journey

This is the shift from aggregation to decision intelligence.

The Digitally Augmented Travel Seller 

In a market like India, where assisted selling remains critical, trust in data becomes a competitive advantage.

Enabling a Hybrid Market at Scale

India’s distribution landscape will continue to be hybrid.

Travel agents remain essential for International travel, complex itineraries and Group and corporate bookings. The opportunity is not to replace them but to equip them with trusted, intelligent data. When travel sellers operate on a secure, unified data foundation, they can make faster and better decisions, deliver more personalized experiences and compete effectively in a digital-first world

What This Means for the Industry

For airlines:
Ensuring accurate, real-time data flows through distribution channels will be key to maximizing reach and maintaining control.

For travel sellers:
Working with platforms that provide secure, unified data will directly impact productivity, accuracy, and customer trust.

For the ecosystem:
The focus must shift from data availability to data reliability and usability.

From Data to Trusted Decisions

India will not reward those who simply provide more data. It will reward those who provide data that can be trusted, secured, and acted upon in real time.

The shift from data abundance to decision intelligence will ultimately be defined by the ability to create a secure single source of truth at the point of sale.

In a market as dynamic as India, that is where real competitive advantage will be built.

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The initiative supports students from underserved communities by strengthening employability and enabling long-term progress for their families. The first batch will include 30 students, who have already been enrolled. The course has been structured by VFS Global Academy, the Foundation’s knowledge partner, to provide students with future-ready training, career guidance and practical skills to help them transition confidently into employment.

The new Mumbai centre will offer a one‑month Certificate Programme for Retail Associates. With Mumbai recognised as India’s retail capital, demand for skilled retail professionals is particularly strong. Students will be trained by experienced industry practitioners, ensuring they gain accurate knowledge of the sector and are well‑positioned to secure placements upon completion.

This initiative highlights VFS Global Foundation’s commitment to empowering underserved sections of society through skill development. By offering practical, industry-aligned training, the Foundation ensures that young people gain the confidence and capabilities needed to enter the workforce.

The centre was inaugurated by Nirbhik Goel, Chief Human Resources Officer (CHRO), VFS Global; Dr Gayathri Vasudevan, Founder, Sambhav Foundation; Saugata Roy Chaudhury, Executive Director, Confederation of Indian Industry (CII); along with senior officials from the academy.

Speaking on the occasion, Nirbhik Goel, Chief Human Resources Officer, VFS Global said, “Skill development is central to VFS Global Foundation’s mission. Our new Mumbai centre offers underserved communities practical retail training that leads to employment and long-term family progress. With VFS Global Academy as our knowledge partner, we ensure programmes are future-ready, industry-aligned, and supportive of the Government of India’s Skill India initiative.”

Through this initiative, VFS Global Foundation continues to support youth upskilling while strengthening the talent pipeline for the retail, travel and tourism industry. In the last couple of years, the academy has trained over 2,800 students across academy programmes, university-integrated courses, corporate training and CSR initiatives.

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ITA Airways will continue to operate under its own brand, enhancing its Italian identity and upholding its role as the reference carrier for the country 

Rome, 12 May 2026 – ITA Airways welcomes Deutsche Lufthansa AG’s decision to acquire an additional 49% stake in the Company, for a value of €325 million, thereby increasing its shareholding to 90% of ITA Airways.

The Italian Ministry of Economy and Finance will retain the remaining 10% of the share capital.

Completion of the transaction is expected in the first quarter of 2027, subject to approval by the relevant authorities, including the European Commission and the U.S. Department of Justice.

This further step represents a significant milestone in ITA Airways’ development path and confirms the value of the industrial project built over recent years. The Company is now preparing to enter a new phase of growth within the Lufthansa Group, improving its exposure in the European and international air transport market.

ITA Airways will continue to operate under its own brand, which will be maintained and enhanced within the Group’s structure. Today, the ITA Airways brand represents a young, distinctive and recognizable identity, strongly connected to Italy and to the values of quality, innovation, reliability and customer focus that characterize the Company.

The increasingly close integration into the Lufthansa Group will enable ITA Airways to develop further industrial and commercial synergies with the Group’s airlines, while preserving its Italian identity. For the Company, this represents an opportunity to consolidate its role as Italy’s reference carrier, contributing to the growth of the country’s connectivity and to the promotion of Made in Italy around the world.

Italy represents a strategic market in the European and international landscape: it is the third-largest economy in the European Union and the Lufthansa Group’s largest catchment area outside the United States and its home markets. In this context, ITA Airways confirms its central role in connecting the country with the rest of the world, supporting tourism, businesses, trade flows and international mobility.

ITA Airways’ integration path as the Lufthansa Group’s fifth network airline will also continue, building on the successful progress already made and on major customer milestones already achieved. The initiatives implemented so far have enabled the travel experience to be progressively improved, strengthening connection opportunities, service integration and the quality of the offering.

Looking ahead, ITA Airways will continue to work with the aim of offering its customers an increasingly integrated, efficient and competitive experience, leveraging the opportunities arising from belonging to a major international group while keeping its Italian vocation, service quality and the value of its people at the core.

The transaction confirms the strength of the path undertaken by ITA Airways and opens a new phase of development for the Company, based on sustainable growth, network expansion, customer centricity and the full enhancement of its role within the Italian system.

“This new phase represents a step of major industrial and strategic significance for ITA Airways. Over the past few years, we have built a solid, recognizable Company focused on quality, thanks to the contribution of our people and the trust of our customers, and Deutsche Lufthansa’s decision is a clear demonstration of the good work carried out so far.” said Joerg Eberhart, Chief Executive Officer and General Manager of ITA Airways. “We look to the future with ambition and responsibility: full integration into the Lufthansa Group will allow us to compete more strongly in international markets, while continuing to bring to the world the value of Italy, its connectivity and its capacity for innovation.”

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In today’s rapidly evolving travel environment, responsiveness is critical. Tour Blue adopts a proactive, solutions-driven approach to managing challenges, ensuring that every situation is handled swiftly and effectively. A defining strength of the company lies in its collaborative team culture, where senior leadership and operational teams work seamlessly together to resolve issues and maintain uninterrupted service delivery for partners and travellers.

As Tour Blue completes 14 years in the industry, the company’s journey reflects resilience, adaptability, and a forward-looking vision that continues to guide its growth.

“In an environment where safety and trust are paramount, our responsibility goes beyond delivering travel services. We are committed to being dependable partners. Our focus remains on proactive problem-solving, personalised experiences, and building long-term relationships that stand the test of changing times.” – Darshana Cabraal, Joint Managing Director, Tour Blue

At the core of Tour Blue’s philosophy is a deeply personalised approach to travel. Each itinerary is thoughtfully curated to reflect individual preferences, combining flexibility, attention to detail, and high service standards. This is complemented by a strong focus on offering competitive value, ensuring travellers experience both comfort and confidence throughout their journey.

Further reinforcing its commitment to safety and service excellence, Tour Blue continues to invest in strengthening its transport fleet, enhancing reliability, comfort, and on-ground operational efficiency across Sri Lanka.

Aligned with global travel trends, the company remains dedicated to responsible and sustainable tourism. By supporting local communities, preserving cultural heritage, and promoting environmentally conscious practices, Tour Blue actively contributes to the long-term sustainability of the destination.

Expanding its operational reach, the Jaffna branch office established last year is already buzzing with business, playing a key role in strengthening regional coverage and improving response times on the ground. Additionally, Tour Blue ensures comprehensive Pan-India connectivity through a network of highly experienced Indian representatives overseeing all major regions, enabling closer engagement and seamless coordination with travel partners.

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OUTRIGGER Hospitality Group announces the opening of OUTRIGGER Phi Phi Island Resort in Thailand, welcoming its first guests and joining OUTRIGGER’s Thailand portfolio alongside properties in Koh Samui, Khao Lak, and Phuket. Set within the protected boundaries of Hat Noppharat Thara-Mu Ko Phi Phi National Park, the resort offers 63 suites and villas on a stretch of coastline where limestone cliffs rise from jade-green water, coconut palms line a white-sand beach, and the Andaman Sea sets the rhythm of each day.

“What we’ve created at Phi Phi Island is truly special — a resort that matches one of Thailand’s most breathtaking settings and honors the culture and environment that make it extraordinary. This opening is a reflection of OUTRIGGER’s long-term commitment to Thailand, and for those who make the journey here, I believe it will be unlike anything they’ve experienced before,” said Jeff Wagoner, President & CEO of OUTRIGGER Hospitality Group.

Accessible only by boat, the resort sits inside a national park where development is tightly controlled, and the natural environment remains largely untouched. Guests arrive by sea, stepping onto the sand as the Andaman horizon opens before them.

The resort’s suites and villas are guided by “Nit Thra,” a Thai concept centered on the soul of rest. Handcrafted furnishings, organic textiles, and woven motifs drawn from the island’s craft traditions give each space its character, alongside contemporary amenities. Three accommodation types lead the offering: the Hilltop Ocean View Pool Villa, with a private infinity pool and sea views; the Beachfront Pool Villa, positioned directly on the sand; and the Family Garden Villa, wrapped in tropical gardens.

At the resort’s Mala Kitchen, resident chefs work within the philosophy of “Samrub Thai” – a Southern Thai culinary approach built on the balance of taste, texture, and tradition. The menu draws on the region’s spices, fresh produce, and coastal ingredients, prepared and presented by chefs with deep roots in the local food culture. The Edgewater Bar & Grill serves fresh local seafood, aromatic curries, and tropical cocktails at the edge of the Andaman Sea – with an open view of the water that makes it the natural setting for sundowners & long evenings.

The national park that surrounds the resort is one of the most biodiverse marine environments in Southeast Asia. PADI-certified diving excursions reach coral formations where sea turtles, manta rays, and reef sharks are regular sightings. Eco-sensitive boat rides access islands and coves that see limited visitor traffic. Long-tail boat picnics travel the mangrove channels at a pace that suits the landscape. Back on land, private Thai cooking classes, non-motorized water sports, and bead-making sessions, drawn from the island’s ancient craft traditions, round out the offering. Relaxation journeys at Zeavola Spa are grounded in Southern Thai wellness practices and local botanicals. The Coral Kids Club and a teen zone ensure the resort works equally well for families. For guests who wish to explore further, Tonsai Village – Phi Phi’s lively hub of restaurants, bars, and local shops – is a short boat ride away.

The indigenous Urak Lawoi people have inhabited these islands for centuries, and their heritage informed the resort’s design as well as its welcome rituals. Each arriving guest receives a handcrafted bead bracelet, a gesture rooted in Urak Lawoi tradition and a reflection of the community’s place at the heart of the resort’s identity. Guests wishing to learn more can join bead-making sessions that trace the craft’s origins along the island’s historic trade routes.

The resort was constructed using local, organic materials and designed to work with its environment – maximizing natural light and ventilation, minimizing waste and protecting the ecosystem it sits within. Operating inside a national park is both a privilege and a responsibility; the standards applied here reflect that. The aim is straightforward: guests leave nothing behind except footprints in the sand.

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The Premium Application Centres are designed for customers who value convenience, privacy and time efficiency, including business travellers, families, senior citizens and professionals with demanding schedules. Located across key cities, these centres provide a premium environment while fully adhering to the processes and guidelines set by UK Visas and Immigration (UKVI).

To book an appointment for these Premium Application Centres, customers need to select their centre of choice while applying for their UK visa online.

Why choose a Premium Application Centre?

• Dedicated and personalised assistance
• Shorter waiting times in a quieter, exclusive setting
• Comfortable seating and enhanced amenities
• Optional added-value services for additional convenience

What’s included?

• Biometric enrollment
• Document upload
• Food & beverage

*Please note that inclusions may vary basis the centre location

Yummi Talwar, Chief Operating Officer – South Asia, VFS Global, said, “Indian travellers today increasingly seek convenience, comfort and flexibility. Our UK Premium Application Centres across India are designed specifically to meet these expectations, offering customers a more streamlined and personalised experience while maintaining the highest standards of security and compliance.”

Customers who submit their documents and enroll their biometrics at these Premium Application Centres can benefit from a range of complementary added-value services offered by VFS Global which provide enhanced support such as UKVI account creation assistance.

Please note that our UK visa Premium Application Centres are optional and come at an extra cost. Opting for our Premium Application Centre does not have any bearing on the outcome of a visa application, which is the sole prerogative of the UK Visas and Immigration. Customers who do not wish to opt for a Premium Application Centre can still book an appointment at our standard UK Visa Application Centres across India without any extra charge, or by paying the UKVI mandatory service fee where applicable.

VFS Global has been the trusted partner to UK Visas and Immigration since 2003 and provides UK visa services in 142 countries worldwide. 

UK Premium Application Centres in India:

1. Amritsar, Punjab
2. Bhopal, Madhya Pradesh
3. Bhubaneswar, Odisha
4. Calicut, Kerala
5. Coimbatore, Tamil Nadu
6. Guwahati, Assam
7. Indore, Madhya Pradesh
8. Lucknow, Uttar Pradesh
9. Ludhina, Punjab
10. Mangalore, Karnataka
11. Noida, Uttar Pradesh
12. Vishakhapatnam, Andhra Pradesh

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VFS Global, the global leader in trusted technology services, empowering secure global mobility for governments and citizens, in consortium with WE Excel Software Pvt. Ltd., has won a five-year contract from the Inspector General of Registration (IGR) and Controller of Stamps under the Government of Maharashtra, to launch 60 state-of-the-art Model Sub-Registrar Offices (SROs) across the state in a phased manner to streamline and digitally transform property registration into a fast, transparent, and citizen-centric system.

The consortium will undertake the end‑to‑end setup of Model Sub‑Registrar Offices across Maharashtra, deploying cutting‑edge digital infrastructure and trained service delivery teams to modernise property registration services. The state‑of‑the‑art centres will be designed to deliver faster turnaround times and quick, efficient service, supported by spacious, modern, and fully air‑conditioned facilities. Each centre will feature comfortable waiting lounges with Wi‑Fi connectivity, robust digital systems to enable seamless processing, and trained service delivery executives to assist citizens. Additional amenities like refreshments and water dispensers will further enhance convenience, reflecting a strong citizen‑centric approach to public service delivery.

Ravindra Binwade, Inspector General of Registration (IGR), Government of Maharashtra, said, “The Model Office Concept is a strategic initiative designed to address the persistent bottlenecks in the current property registration system. For years, citizens have grappled with long queues, overcrowded Sub-Registrar Offices (SROs), and a lack of premium ambience. To tackle these challenges, department is trying a solution i.e. “Model Sub-Registrar Office”, the department is establishing 60 dedicated Model Sub-Registrar Offices. These facilities will remain under strict government control and be staffed by departmental officials to ensure regulatory integrity, while specifically aiming to reduce crowded atmosphere found in traditional offices. To elevate the user experience, these model offices will feature enhanced service facilities and upgraded infrastructure, managed in partnership with a specialized agency. This hybrid approach combines government oversight with modern operational efficiency to ensure smooth, high-quality transactions. Importantly, these offices are entirely optional; citizens retain the flexibility to choose between the state-of-the-art environment of a model office or the standard services of a regular SRO, allowing for a more personalized and streamlined registration process. These offices will be governed strictly by the department only.”

Jiten Vyas, Chief Commercial Officer and Head – Business Development, VFS Global, said, “This initiative marks a transformative milestone in governance reforms and represents a significant leap towards more accessible, efficient, and transparent public services in Maharashtra, driven by technology and modern service delivery. We are grateful to the Government of Maharashtra for its forward‑looking vision in reimagining citizen services through technology‑enabled transformation. Winning this mandate is a major step forward for VFS Global in the Citizen Services space in India, building on our proven experience in delivering large‑scale, secure government services globally.Beyond modernising property registration, the project will also contribute meaningfully to the local economy through the creation of employment opportunities and the development of skilled service delivery teams across the state. As governments increasingly partner with us across adjacent citizen services – from verification and attestation to education, medical testing, and large citizen service centres – we remain committed to building a sustainable, technology‑led business that delivers secure, citizen‑centric services at scale. We will continue to work closely with governments to strengthen the bond between citizens and public institutions through trusted, modern, and future‑ready public services.”

Please note that these centres would be an optional service and government offices will continue to operate.

As a tech-enabled public services partner, VFS Global combines secure infrastructure, operational expertise, and responsible innovation to help governments modernise citizen engagement, strengthen trust, and deliver better outcomes.

VFS Global’s recent acquisition of CiX Citizen Experience, a leading provider of digital and physical citizen services based in Brazil, marked a pivotal step in its expansion journey as the company continues to broaden its capabilities and deepen its impact in the public service delivery space. This acquisition was centred on driving transformation through advanced digital technologies, including AI and data-driven platforms. By uniting CiX’s cutting-edge digital capabilities with VFS Global’s extensive global infrastructure and expertise in managing complex service ecosystems, VFS Global is positioned to deliver next-generation, integrated solutions to public and private sector clients around the world. VFS Global currently provides citizen services on behalf of10 client governments in 10 countries.

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