An Appsolutely friendly complaint registration system for tourists

Working almost in sync with Goa Tourism to give tourists a platform to address their woes on transportation issues, the Directorate of Transport, Govt. of Goa has launched a Complaint Registration mobile app.

The App,  provides  a convenient  facility to tourists  to  register  their  complaints  against vehicle  owners or operators for violation of the Motor Vehicle rules. The new Compliant Registration mobile app aims at expediting complaint redressal processes and enables tourists to not only log in their complaints, but also get updates on action taken by the Dept. of Transport.

This easy and expeditious  compliant registration  mobile app overrides  the  existing process which required a complainant to either visit  the transport department and  enter the  complaint  on a book, or post  a complaint, SMS or e-mail  etc. The  new CRMA process aims  at providing  a user-friendly  system which promptly  establishes  communication between the user demanding  the service and the actual service provider available  on board.

Any grievance, be it against drivers, conductors of  bus services,  yellow black taxis, atuorickshaws,  motorcycles, tourist taxis etc. can be registered  through the App. The Dept. of Transport will investigate the complaints and update the tourists of the necessary action taken either via SMS or e-mail. According to the Dept. of Transport, tourists can register text complaints as well as submit photos, videos or documents related to the offences.

An added advantage is that the tourist can submit a complaint during travel or on the spot of the offence. The App has an easy uncluttered and uncomplicated user inter-face which is comfortable to view and use on devices of various sizes. In view of this, the existing SMS based complaint system has been de-activated after the launch.

The CRMA is available on Google Play Store as well as Apple Store to reach a wider audience.