Singapore Airlines and TCS Introduce Mobile Solution for Cabin Crew

Singapore Airlines and TCS Introduce Mobile Solution for Cabin Crew

TCS CrewCollab Solution will deliver more personalised customer service.

Tata Consultancy Services has announced Singapore Airlines (SIA) and TCS have introduced TCS CrewCollab Solution, a tablet-based mobile application for cabin crew to deliver more personalised customer service and to automate and streamline in-flight processes for cabin crew. The application has been jointly developed through a collaboration project by SIA and TCS, which leverages on SIA’s service excellence and TCS’ strength in digital technology development. SIA is the launch customer for TCS CrewCollab Solution and its cabin crew are now using it on board. Crew can view information which traditionally has been in paper format, such as customer service lists, flight information and crew lists, digitally via tablets during flights.

In addition to the accessing and updating of flight, crew and service information digitally, SIA’s cabin crew will also be able to create digital voyage reports for each flight and enhance the efficiency and effectiveness of follow-up items across the many functional areas of the airline. Additionally, crew will be able to use the application to access digital versions of key documents such as safety manuals, service procedures manuals, catering information, crew memos or alerts and crew-to-crew handover notes. “We are very pleased to collaborate with our long-standing partner Tata Consultancy Services to develop TCS CrewCollab Solution. The application is vital to how we will continue to improve our operations and enhance our customer servicing on board. We look forward to developing the application further in partnership with TCS, to enable our crew to offer a more personalised customer experience and meet our customers’ evolving travel needs,” said Singapore Airlines’ Senior Vice President Cabin Crew, Mr Marvin Tan.

“Digital forces like mobile, social and big data analytics are creating tremendous possibilities for businesses globally. TCS CrewCollab Solution harnesses these digital forces in the hands of airline crew to deliver enriched customer experience,” said S Sukanya, VP and Global Head, Travel Transportation and Hospitality Unit, TCS. “Singapore Airlines is one of our most valuable and long standing clients in the region and this partnership brings an industry-validated, ready-to-deploy solution to the airline industry,” she added. TCS CrewCollabSolution is available from TCS to airlines worldwide. It is the latest in a series of solution innovations from TCS’ Airline Innovation Lab, which provides an ecosystem for airlines to experiment with emerging technologies, helping establish TCS as a partner of choice for both co-innovation and transformation.

About author

TnH Global
TnH Global 4067 posts

Our platform is the most comprehensive, current and accurate content destination for tourism that also offers the opportunity to connect and network with quality buyers and sellers.

Name: TnH Global              Email: admin@tnhglobal.com

You might also like

Slider

Fairfield by Marriott debuts in Seoul and adds to Select-Service brand presence with three properties

Marriott International’s Select-Service brands are proving to be an integral component of the company’s vigorous expansion in South Korea with five openings in this category over the last three years,

Latest

flydubai becomes latest IATA member from the Middle East & North Africa

The Dubai-based airline qualified for membership after successfully completing the IOSA audit Dubai-based flydubai announced receiving its membership certificate from the International Air Transport Association (IATA), becoming the latest airline

Technology

How travel companies are helping promote digital tourism

By Shalini Raj  Digital tourism is a new hit among globetrotters and travel enthusiasts. Sightseeing is now online, and the travel and tourism sector is striving to keep travellers and

Destinations

Spain celebrates 20th anniversary of Guggenheim Museum, Bilbao

Receiving a million visits per year, the Guggenheim Bilbao Museum is a symbol of Bilbao’s transformation and its evolution into one of the avantgarde cities of the 21st century. A spectacular building

Latest

Director Tourism Authority of Thailand (TAT) New Delhi awarded as ”Super Women”

Ms. Runjuan Tongrut, the Director of  Tourism Authority of Thailand (New Delhi) was recently awarded the “Super Woman” award by Radio One 94.3. Ms Tongrut was awarded in the tourism

Latest

flydubai’s network in Russia expands to ten destinations

Launches flights to Makhachkala and Voronezh Restarts operations to Ufa Dubai-based flydubai today announced the addition of three destinations to its Russian network, bringing its presence in the country to

Destinations

Ras Al Khaimah signs agreement with Cox & Kings Ltd to increase arrivals from India

Ras Al Khaimah has signed an agreement with Cox & Kings Ltd., the leading tour operator from India, to strengthen its relationship and expand its presence in the Indian market.

Slider

Turkish Ambassador hosted high tea at his official residence

The Ambassador of Turkey to India, H.E. Mr Şakir Özkan Torunlar, today hosted a High Tea for members of the Indian tourism and economy media at the official residence in

Slider

Lufthansa presents Mumbai with Airbus A350-900

Mumbai becomes the third destination worldwide to receive Lufthansa’s A350-900 and the second Indian destination after New Delhi. Starting April 16, 2017, India’s leading European Airline Lufthansa, will operate its

Slider

Newly opened The Parisian Macao to host 5th MICE India & Luxury Travel Congress

MICE India and Luxury Travel (MILT) Congress 2017, a platform for MICE and luxury travel sourcing for regional and outbound travel from India, has announced that it has signed up

Slider

Thomas Cook India eyes strong growth potential of North India

· 25% increase in the Company’s Leisure Business · Expands organically – opens 4 new outlets in NCR and Rajasthan Thomas Cook (India) Ltd., India’s leading integrated travel and travel

VISTARA OPENS BOOKINGS FOR DOMESTIC FLIGHT OPERATIONS RESUMING 25TH MAY

Vistara, India’s finest full-service carrier on Friday announced resumption of its domestic flights from 25th May 2020, following an order of the Ministry of Civil Aviation, Govt. of India. The

0 Comments

No Comments Yet!

You can be first to comment this post!