Soon record your feedback on tablets about meals on premium trains

According to a senior railways official, passenger travelling on premium trains will soon be able to rate the meals served on a tablet. The categories will be ‘good, bad or ugly’ and the initiative will be launched soon under a scheme. Passengers will be able to record their feedback through an online form on the tablets to be provided by the Railways.

The tablet was used on a trial basis for the first time on the Ahmedabad-Delhi Rajdhani lately. The system would be formally launched on the Mumbai Rajdhani in a couple of weeks, said IRCTC chief spokesperson Pinakin Morawala. “This will help us be more specific with the redress of complaints and suggestions. We will be able to gauge the rate of customer satisfaction as well as grade the suggestions,” he said.

Presently, IRCTC takes feedback either on an on-board suggestion book, or through its twitter handle. Passengers can also call 139 to complain about the quality of food. These methods will continue to be available along with the new system, Morawala said.

Around 100 tablets have so far been given by the Railways to on-board supervisors of the Indian Railway Catering and Tourism Corporation (IRCTC) in different railway zones for recording customer feedback on food quality, staff behaviour and other related issues, the official said.

The Railways is also looking at an offline version of the scheme to deal with erratic networks or Internet problems. The software on the tablet records the name, phone number and train details of the passenger. Then it poses a series of questions to determine the food experience on the journey.

In the new system, passengers would be asked to rate different aspects of the food being served – on quality, quantity, presentation, staff behaviour and overall satisfaction – on a scale of 1-5. If the rating is three or less on any count, the passenger is asked further questions on specific problem areas – taste, appearance and others.  As of now, IRCTC has 40 trains are under it and initially this tablet feedback system will be introduced in the premium trains including Rajdhani, Duronto and Shatabdi.

“As of now, we are targeting 10 per cent of passengers in a train for feedback. Eventually we might increase our target,” said Morawala. Once recorded, passengers will get a message on their mobile phones, thanking them for the feedback and checking if the information provided to the Railways is genuine. This would ensure that the feedback is not being manipulated.

About author

TnH Global
TnH Global 4010 posts

Our platform is the most comprehensive, current and accurate content destination for tourism that also offers the opportunity to connect and network with quality buyers and sellers.

Name: TnH Global              Email: admin@tnhglobal.com

You might also like

Slider

Small Luxury hotels of the World™ welcomes The LaLiT London

Small Luxury Hotels of the World™ welcomes The LaLiT London. Small Luxury Hotels of the World is delighted to announce The LaLiT London as the latest addition to its collection of

Destinations

India Celebrates World Tourism Day with Great Festive Fervor

 35th year of ‘The world Tourism Day’ was celebrated this year with grand celebrations across the world with this year’s theme “One Billion Tourists, One Billion Opportunities.”   Prime Minister

Destinations

TTB welcomes the Year of Bay Tourism

Taiwan Tourism Bureau’s Campaign: “Carbon Dioxide and Plastics Reduction – Welcoming the Year of Bay Tourism” In response to the global trend of sustainable tourism, the Tourism Bureau of the

Reports & Survey

Vistara ready to offer free date and flight change due to existing conditions in Srinagar

A statement has been issued on behalf of Vistara’s spokesperson with regard to the existing conditions in Srinagar, Vistara is offering free date and flight change, and cancellation with full

Awards & Recognitions

Serena Hotels wins Seven Titles at the World Travel Awards 2017

Serena Hotels has won seven awards, including category titles of Leading Hotel Brand in four East African countries at the Africa Edition of the 2017 World Travel Awards held in

Slider

Trinco Blu by Cinnamon hosted the annual Sailing Regatta for the 9th consecutive year

Cinnamon Hotels & Resorts recently joined hands with the Royal Colombo Yacht Club (RCYC) to host the 9th consecutive RCYC Sailing Regatta – the nation’s largest annual sailing event. Held recently

Wellness

The Tamara Coorg opens doors to its spiritual haven: The ‘Yoga Temple’

~ The ‘Yoga Temple’ will be launched on International Yoga Day, celebrated in June 2017 ~ The award winning luxury resort – The Tamara Coorg, known for its picturesque, tranquil

Latest

The Fern Silvanus Resort – Alibagh

The Fern Hotels & Resorts is pleased to announce the opening of The Fern Silvanus Resort, Alibaug, a premium Resort surrounded by densely forested hills. The resort offers 34 spacious

Latest

Israel bullish on Agritourism boom in the country

Government officials, Ministers and 3000 agriculturalists from India visit Agritech, 2018 in Israel Tapping on the success story of great advancements achieved by Israel in the agricultural sector over the

Latest

Cathay Pacific Airways launches its 2014 Sustainable Development Report

Cathay Pacific 2014 Sustainable Development Report highlights efforts on carbon efficiency, biofuels, waste and biodiversity. “At Cathay Pacific, we believe that life should be lived well, and that part of

THAI Smile Airways to introduce new flights to four cities of India

THAI Smile Airways creates another milestone, as the only scheduled airline from Thailand to fly to Gaya and Varanasi, Jaipur, and Lucknow, with the launch of new flights. The flights

Latest

Antigua & Barbuda Visa

Explore Antigua & Barbuda Visa Information On this page, you will get detailed information about Antigua & Barbuda Visa and formalities. Visa Information for Antigua & Barbuda Visa Note &

0 Comments

No Comments Yet!

You can be first to comment this post!