SOTC the first in the travel industry to introduce new customer app “Engage”

Only Holiday Brand to launch the Post Booking customer app

In continuing with SOTC’s journey towards being Customer obsessed, SOTC has launched the Post-Sale Customer App ‘ENGAGE’, the first of its kind in the Industry. The SOTC ENGAGE App empowers the SOTC Customers to seamlessly manage their holidays.

SOTC ENGAGE-The Post Booking App ensures a hassle-free holiday experience and offers the following to the customers:

• Know their Visa Requirements
• Documentation Formats & Visa Forms available on the APP
• Track their Visa status
• Seamlessly Pay online
• Update / Amend their Personal Details
• Purchase Additional Excursions
• Purchase SOTC Merchandise
• Manage their Deviations
• Make their Holiday Paperless – All Invoices, Receipts, Final Vouchers on their APP
• Rate the Services and provide feedback

SOTC is the First Holiday Company to launch this Post Booking Customer App ENGAGE, with a genuine determination of engaging with the customer and improving their experience while they plan their holiday.

Speaking about the app, Daniel D’souza, Head Sales, India and NRI Markets, SOTC Travel said, “In keeping with our constant endeavor to stay aligned with our customers’ needs and expectations we have launched the SOTC ENGAGE App. Personalizing the customer experience, this exceptional service makes the holiday planning process easy for them. Our focus has always been being customer centric & this initiative is an extension of that journey.