‘RezLive is Well-Positioned to Withstand Unprecedented Circumstances and Help Partners’

‘RezLive is Well-Positioned to Withstand Unprecedented Circumstances and Help Partners’

By Prem Kumar

The COVID-19 has done immeasurable damage to the world’s travel and tourism industry, with many travel companies finding it hard to bear this unprecedented onslaught of nature. However, there are a few which are successfully navigating through this crisis. One such company is Travel Designer Group. TnH spoke to the Group’s Chief Operating Officer TIRATH SHAH to know how his organisation is responding to COVID-19 crisis. “Due to the unparalleled impact COVID-19 is having on the international travel industry, both cancellations and future bookings have been badly affected.  However, as we are a global travel company having robust financial health, we are well-positioned to both withstand these unprecedented circumstances and help our travel partners fully benefit from the recovery when it occurs,’’ said Tirath Shah.

As social distancing is deemed to be the most important precautionary measure to evade this calamity, Shah informed that his company resorted to balancing the safety of its employees and the business needs of our partners through adapting a few operational and procedural upgrades. They are as followings:

  • Homeworking: To both protect the health of our employees and ensure business continuity, the majority of our staff globally have been working from home. They are equipped with the required technology to work effectively and we have provided them with up-to-date health and safety guidance.
  • Operational staffing: We have momentarily put in place amplified staffing levels at our operational support centres to respond to the high demand for re-bookings and support on cancellations/refund.
  • Keeping our travel partners updated: We are in continual contact with our travel partners to support them at this difficult time by speeding up cancellation request wherever required and thus by ensuring they do not get into a liquidity crisis during these difficult times.
  • Collaborating with our hotel/supplier partners: We are adjusting contracts with our hotel and supplier partners in line with the current context of travel restrictions, hotel closures and flight cancellations.

The Group’s online platform RezLive.com is known for its service standards and commitment towards its travel partners to help them in difficult times and COVID-19 is one such situation, wherein RezLive.com is encouraging all its travel partners to advice their end clients to either change the travel dates to a suitable future month. Shah says: “In case of cancellation, all our teams are working round the clock to assist the agents with cancellation and processed over 90% of refunds initiated to the original mode of payment by clients and not in a form of credit note by negotiating with our service providers.” Apart from that, Shah added, “We have even offered amendment flexibility on all our future bookings until the COVID-19 situation eases out, in order to help our travel partners with the current situation and continue being their preferred booking system.”

As regards their plans for the post-lockdown time, Shah pointed out that RezLive.com encompasses the idea that work should be challenging, and the challenge should be fun. “The current ambiguity and rough patch are only a temporary slowdown which will push us hard to strive forward and meet our end goals. While we cannot control the duration of this slowdown, what best we can do is to plan for our short- and long-term growth and expansion goals. So, we think this is an ideal time to sit and see where we are and where we want to move with our dedicated team, which is going to take us to great heights. Therefore, we look forward to opening up of the markets in order to help our travel partners with their fresh booking request like before and always stand by them.”

At the start of this year, the company has launched a new platform REZ2020. Talking about the launch Shah said, “One of our main goals was to make RezLive.com UI more user-centric while also keeping travel partners updated on all important events and timelines. Since continuous feedback and open communication is the key to our routine at RezLive.com, it allowed us to gauge what the travel partners needed. So, we added those features into a better looking ‘REZ2020′ platform which is compatible with all devices and multi-linguistic and caters to a larger market while keeping the communication gaps minimal.” Shah added, “This along with the fact that we are probably one of the fastest B2B travel booking systems in the market, makes our users feel valued which in return makes us one of the most sought-after reservation systems in the industry.”

About author

TnH Global
TnH Global 4012 posts

Our platform is the most comprehensive, current and accurate content destination for tourism that also offers the opportunity to connect and network with quality buyers and sellers.

Name: TnH Global              Email: admin@tnhglobal.com

You might also like


Radisson Hotel Group launches global partnership with SOS Children’s Villages

Radisson Hotel Group announced at its Americas Business Conference in Orlando, Florida, a new global partnership with SOS Children’s Villages, the world’s largest not-for-profit organization dedicated to building loving, stable families


Great Outdoor Art Cities for the Solo Traveller in the USA

For some, seeing art can be a meditative experience worth doing alone. Going at an individual pace allows for intimate moments, reflection and extra time to sketch or write, for


Sabre selected as global technology partner to Flight Centre Travel Group

Thousands of travel agents across Australia and New Zealand adopt the new Sabre Red Workspace to shop and book travel for leisure and corporate customers Sabre announced a new agreement


ixigo launches PNR prediction for trains

Get confirmation chances of waitlisted PNRs in ixigo trains & hotels app ixigo, India’s leading mobile travel marketplace has launched a PNR prediction feature for train travellers. ixigo’s popular train


Minor to open first hotel in northeast India

Thailand’s Minor Hotel Group has secured a new hotel development in Bodhgaya, the Buddhist pilgrimage site in the Indian state of Bihar. The new Oaks Bodhgaya is already under construction


India aviation regulator probes P&W engine issues on Airbus A320 NEOs

India’s aviation regulator said it is investigating issues that have arisen with the Pratt and Whitney engines in Airbus Group’s (AIR.PA) A-320 NEO narrow-body jets brought into service over the


Via.com and Jewelsouk.com enter into unique partnership

Targeting business worth Rs. 200 crore in assisted e-commerce this year, for the first time an Online Travel Agency (OTA) has tied up with an online jewellery marketplace. Now, customers


Tai Chi Masterclasses at Alila Manggis & Ubud

This month, Alila Manggis and Alila Ubud will have the reverent Shanghai Tai Chi Master An Jing in residence from 15 – 20 September at Alila Manggis, and from 20


Maharashtra to promote itself as Medical and Wellness Tourism

MTDC to discuss strategic partnerships with tourism professionals and potential investors at the Middle East’s premier travel and tourism exhibition. Maharashtra Tourism Development Corporation (MTDC) announced its participation in Arabian


Indian Accent at The Manor, New Delhi will open at The Lodhi end October

Indian Accent, the award-winning restaurant at The Manor, New Delhi, will open at The Lodhi end October in the space previously occupied by the restaurant On the Waterfront. Indian Accent,


Engadin Valley to host St. Moritz Music Summit

Engadin Valley to host St. Moritz Music Summit from April 5-8, 2018. St. Moritz Music Summit has gained much popularity and will enter it’s fifth year this April. Music enthusiasts


Abu Dhabi posts record numbers of hotel guests in 2017

Emirate sees 9.8% year-on-year rise to 4,875,499 guests A record 4.875 million people stayed in Abu Dhabi’s 162 hotels and hotel apartments during 2017, meaning the emirate recorded an impressive


No Comments Yet!

You can be first to comment this post!