December 21, 2016 TnH Global

SWISS earns IATA Fast Travel Platinum Award for its self-service facilities

SWISS has been honored with the International Air Transport Association (IATA) Fast Travel Platinum Award for its wide range of innovative self-service facilities. Platinum status in IATA’s Fast Travel programme is only bestowed on airlines that offer at least 80% of their passengers self-services as defined by the airline industry’s umbrella association, such as online check-in. SWISS CEO Thomas Klühr accepted the prestigious distinction from IATA recently in a ceremony at SWISS’s Kloten headquarters. SWISS has been an active member of the IATA Fast Travel program since it was launched in 2007.

Swiss International Air Lines (SWISS) has become only the second network airline in Europe to receive the IATA’s Fast Travel Platinum Award. The distinction is bestowed on airlines that offer at least 80% of their passengers’ self-services as defined by the Association in areas such as check-in and baggage registration. SWISS offers its passengers a wide range of such self-service facilities, which are all designed to meet the growing customer demand for greater flexibility, individuality and control in their travel arrangements.

SWISSCEO Thomas Klühr accepted the award recently on the company’s behalf from Rafael Schvartzman, IATA’s Regional Vice President Europe, in a ceremony at SWISS’s Kloten headquarters located next to Zurich Airport. “Tapping the very latest technologies to offer our customers the most comfortable and convenient air travel experience is one of our paramount service priorities,” said Thomas Klühr when accepting the award. “It’s something we’ve been working on consistently over the past few years. So we’re delighted to receive this IATA Platinum Award, which both confirms to us that we’re on the right track and encourages us to continue along it, too.”

Schvartzman declared: “Many congratulations to SWISS for achieving IATA Fast Travel Platinum status. According to industry surveys, over halfof all passengers want to reduce waiting times in their air travel experience, and around three quarters of passengers worldwide want more self-service options. Industry-leading airlines like SWISS are at the forefront of such improvements to the passenger experience”.