Global Business Travellers identify top challenges they face on the road

Global Business Travellers identify top challenges they face on the road

Frictionless travel can impact Employee Recruitment and Retention

Time spent in transit is the most challenging aspect of business travel, according a new report released today by the GBTA Foundation – the education and research arm of the Global Business Travel Association. The work environment while travelling, layovers and rebooking flights and hotel stays also topped the list of most challenging aspects for Asia Pacific business travellers.

The study, Creating a Frictionless Travel Experience – Asia Pacific, conducted in partnership with Sabre Corporation identifies the main challenges business travellers face during their travel experience while also looking to understand what organisations are doing to make this experience a better one for their travellers. The top pain points all have one thing in common – they are time consuming and business travellers prefer to remain as productive as possible while on the road.

“It is no secret that business travel drives business growth and face-to-face interactions help get business done,” said Michael W. McCormick, GBTA executive director and COO. “Ultimately those who travel want to save time when possible, be productive and have a pleasant experience while accomplishing their business goals. A better understanding of the challenges business travellers face can help organisations better serve their road warriors as they work to provide the right tools, resources and policies.”

“With advances in technology, corporate travellers are plugged in and connected more than ever before. While the technology is out there, this report demonstrates that we still have work do to make corporate travel more seamless, reducing the number of apps and tools needed to organise their trip, while also optimising compliance and reducing costs,” said Wade Jones, executive vice president and president, Sabre Travel Network. “It is critical we organise and align our resources to execute on integrating technology into a sustainable, data-rich platform that supports the business travel experience across the spectrum of planning and booking to reconciling expenses at the end of the journey.”

Why Does the Business Travel Experience Matter?

Business travel can have a considerable impact on employee satisfaction and retention as a large majority of business travellers say their business travel experience impacts their overall job satisfaction at least somewhat across all Asia Pacific markets. This is truer among Millennials.

Business travel not only influences how employees feel about their current company, it can also influence whether they take a job in the first place. A decent share of business travellers indicate a company’s travel policy is an important factor when considering a potential new employer. However, this share varies widely by regions ranging from 31 percent in Japan to 86 percent in India. Additionally, the vast majority of travellers say the quality of their business travel experience impacts their business results at least somewhat.

Improving the Traveller Experience

When asked what perks or amenities impact their business travel experience the most, convenient and comfortable hotels most often topped the list for business travellers, although it did vary slightly by region. Also high on the list were non-stop flights, paid time off for long trips and booking flexibility. Looking at optional purchases business travellers make on their own to improve their experience is also telling. These include hotel high-speed internet, airport lounge, black car service, airplane/train Wi-Fi and seat upgrades. Travellers most often mention that these purchases help them improve their productivity on the road.

Technology also makes an important contribution to business traveller satisfaction, enabling a more efficient travel process. Business travellers indicated a variety of technological amenities would enhance their travel experience with automated destination info, mobile payment, itinerary management apps, live chat capabilities for travel policy inquiries and safety apps topping the list in most regions. China-based travellers are especially interested in mobile payment, and along with their India-based counterparts, are especially interested in live chat capabilities for travel policy inquiries. Despite Japan’s reputation for technological innovation, its business travellers are less likely to say that various technological amenities would enhance their travel experience.

You might also like

Government

Travel from Delhi to Chandigarh no more a pain, train time cut to 2 hours

The Indian Railways is going full steam to achieve the target of covering the 245-km long Delhi-Chandigarh distance in flat two hours despite many curves on the proposed semi-high speed

Trending

GoAir offers flight tickets from Rs 999 in monsoon sale

Bookings for GoAir’s Rs 999 monsoon sale offer are open till July 6 and the airline has said that it is available on first-come, first- serve basis. GoAir has joined

Trending

Goa Tourism participates in TTF Kolkata 2017

Manohar Ajgaonkar, Minister for Tourism, Govt. of Goa, Chief Guest at concluding ceremony woos people of Kolkata to visit Goa and experience States’s rich culture and heritage Goa Tourism’s pavilion bags

Latest

Shangri-La Hotel, Bengaluru turns one

Shangri-La Hotel, Bengaluru, which welcomed its first guest one year ago, today celebrated its first anniversary. Amidst a great buzz of excitement, the hotel invited guests to experience the grandeur

Domestic Tourism key to the revival of the tourism sector: Dr. Ankur Bhatia 

In an exclusive interview, DR ANKUR BHATIA, Executive Director, Bird Group, explains the impact of the COVID-19 on tourism and strategies to deal with the crisis.  Dr Bhatia sees a

Latest

Air India San Francisco non-stop flight to have gastronomical delight on board

Passengers on board Air India’s non-stop flight to San Francisco from December 02, 2015 can look forward to a delightful onboard food experience. To bring in a new excitement and

Slider

Centre working on new turnaround plan for Air India

The government will also let all airlines raise external commercial borrowing for working capital purposes, says civil aviation secretary R.N. Choubey.  The government is working on a new turnaround plan

Trending

Indians can get 20 nights in Bangkok for the price of two in New York City this spring

TripAdvisor’s TripMaximiser Report shows Indian travellers where their rupee stretches furthest The average Indian traveller’s holiday budget could get them 20 nights in Bangkok for two people versus two nights

Latest

Tourism minister advises states, UTs to establish ‘selfie danger zones’ to ensure tourists’ safety

Tourism minister Dr. Mahesh Sharma has told the Lok Sabha that State governments and Union Territory administrations are primarily responsible for ensuring the safety of visitors to tourist sites, a

Latest

TripXOXO ties up with CyberPlat for content distribution across India

TripXOXO, an online destination for travellers, has entered into a tie-up with e-payment processing company CyberPlat for content distribution across India. TripXOXO has over 25,000 tours, activities and experiences available

Transport

JNU proposes courses to Train Pandits, Experts in Religious Tourism and Vaastu Shastra

With the new courses, the dean of the new SSIS intends to ‘break the image’ of Sanskrit. “It is an ancient language, which is also ultra-modern and suitable for computers,”

Destinations

GEORGIA: WHERE THE PAST MEETS THE FUTURE

In an interview, H.E. Mr Archil Dzuliashvili, Ambassador Extraordinary and Plenipotentiary of the Republic of Georgia to India, explains how his country is emerging as an attractive tourist destination and

0 Comments

No Comments Yet!

You can be first to comment this post!