August 19, 2015 TnH Global

Kempegowda International Airport, Bengaluru selects SITA for passenger processing

SITA’s self-service kiosks with bag tag printing to ease the journey for passengers at India’s Kempegowda International Airport, Bengaluru

South India’s busiest airport, Kempegowda International Airport, Bengaluru (KIAB) which serves India’s “Silicon Valley” tech hub, will use passenger processing technology from air transport IT specialist, SITA, to help manage its more than 15 million annual passengers. The seven-year, multi-million dollar contract includes SITA’s Airport- Connect Open passenger processing platform, the latest self-service check-in kiosks and SITA’s baggage reconciliation service, BagManager.

Hari Marar, President, Airport Operations, Bangalore International Airport Limited (BIAL), said: “Kempegowda Airport, being the gateway to a city which is one of the Top Technology Innovation hubs in the world, continues to adopt next generation technology to enhance the overall passenger experience.

“We chose SITA because we wanted a single supplier that could provide a complete passenger processing platform and baggage reconciliation system, support both systems, and also help us implement the new CUSS platform with both Bag Tag and Boarding Pass options. SITA has a proven track record in delivering innovative solutions to airports globally as well as in India by virtue of their strong relationships with the airlines. And that makes them a trusted partner of choice for us.”

In total, 180 common-use workstations and 30 new common-use self-service (CUSS) kiosks, which allow passengers to print their own boarding passes and also tag their own bags, will run on the SITA AirportConnect Open platform. All 31 airlines using the airport can access their respective IT applications in real-time on shared equipment.