June 20, 2025 TnH Global

Saudia Named “Best Airline Staff Service” at the 2025 Skytrax Awards

The airline climbs to 17th place in global ranking, reflecting excellence across the guest journey

Saudia, the national flag carrier of Saudi Arabia, has been named “Best Airline Staff Service” at the prestigious 2025 Skytrax World Airline Awards, held recently at the 56th edition of the Paris Air Show 2025 in the iconic Air and Space Museum. The airline also climbed three spots in the global Skytrax rankings, securing 17th place among the world’s best airlines following a comprehensive voting process involving millions of travelers worldwide.

This recognition reflects the outstanding dedication and performance of Saudia’s team across all the touch points of the guest journey. From seamless ground services to onboard experiences rooted in authentic Saudi hospitality, Saudia staff have played a pivotal role in enhancing guest satisfaction, strengthening brand loyalty, and elevating service standards.

H.E. Engr. Ibrahim Al-Omar, Director General of Saudia Group, said: “This award reflects the dedication of our incredible frontline team and the trust of our guests. Rising from 82nd to 17th in the Skytrax World Airline Rankings is a proud milestone—but it’s just the beginning. With bold investments and a clear vision, we’re on a journey to become one of the world’s leading airlines.”

Edward Plaisted, CEO of Skytrax, said: “We are pleased to present Saudia with the award for Best Airline Staff Service in the Middle East at the 2025 World Airline Awards. The airline’s cabin and ground staff maintain a service style that is both composed and welcoming, and this is delivered consistently by a multi-national team that brings a range of cultural strengths to the customer experience. It is this blend of professionalism and warmth that continues to leave a lasting impression on passengers.”

Saudia has demonstrated remarkable progress in recent years, rising from 82nd place in 2017 to 20th in 2024, and now securing 17th place in 2025. This trajectory aligns with the airline’s recognition as the “World’s Most Improved Airline” for four consecutive years by Skytrax.

The award also reflects Saudia’s alignment with the National Transport and Logistics Strategy and the National Aviation Strategy, both of which aim to position the Kingdom as a global hub by enhancing connectivity, tourism, entertainment, sports, and the Hajj and Umrah sectors.

As part of its long-term vision, Saudia is undertaking the most significant investment program in its history to elevate the guest experience. Key initiatives include expanding its global network, doubling the size of its aircraft fleet, and introducing

fully redesigned cabin interiors featuring advanced seating, state-of-the-art inflight entertainment, and high-speed connectivity, delivering a service that surpasses guest expectations and reinforces the Kingdom’s position in global aviation.