July 19, 2018 TnH Global 1

Chatbox launches messaging ecosystem for personalized experiences

Chatbox Instant Apps facilitate the dynamic exchange of rich, structured data within messaging streams and can be deployed to any channel, carrier or hardware

Chatbox has announced the launch of its new integrated messaging ecosystem. The Chatbox platform helps businesses deliver hyper-personalized, messaging-based customer experiences at scale across texting, chat and social channels.

Today’s consumers are less and less willing to waste time when interacting with companies. They want to get questions answered, make purchases, or get the service they need — all on their timeline, preferred channel and with no loss of context from their previous conversations. The market opportunity to offer messaging experiences at scale, plus engagement on an individual level, creates a hotbed for adoption. The Chatbox ecosystem addresses the industry need and provides a customizable, flexible and open solution for businesses to create and automate personalized conversations.

Talking about its USP, Phil Gordon, CEO and founder of Chatbox said, “The Chatbox platform is open, flexible and extensible. It stitches together the key technologies companies need meet consumer demands for personalized messaging at scale, while allowing companies to leverage and integrate their existing investments, data sources and tools. Direct to enterprise pricing is based on monthly customer usage. The entire platform, and Instant Apps on a stand-alone basis, is available on a select basis as a white-label solution.”

Phil later added that use of Chatbox will enable to help companies deliver game-changing experiences their customers expect and deserve. There’s a massive market opportunity for Chatbox and the customers using our messaging ecosystem. 80% of Fortune 1000 CIOs intend to deploy messaging-based applications to their customers by 2020, and very few of them already have. The other 20% will as well to meet consumer demand. Chatbox provides the best of automation and personalization on any messaging channel such as SMS, live chat, Facebook Messenger, WeChat, LINE, RCS, Twitter, and others. Early adopters of tools that enable personalized messaging at scale will realize a market advantage.”, he added.

The Chatbox team is helping businesses transition to the brave new world of conversational commerce. Its solution helps customer-focused brands glue together the technologies needed to deliver hyper-personalized experiences at scale. These businesses require an open, flexible, and extensible ecosystem that seamlessly integrates their existing technologies and investments.