July 7, 2017 TnH Global

Cleartrip races past 100 global industry leaders to win the CX Visionary award at the 12th annual Genesys Customer Innovation Awards

Selected as one of 10 winners across five categories

Cleartrip, the leading online travel and leisure activities platform has always been ahead of the curve when it comes to offering its customers superlative levels of service and satisfaction. Underlining its commitment to innovation in this realm is its recent win of the prestigious CX Visionary award at the 12^th annual Genesys Customer Innovation Awards. Cleartrip was one of ten global industry leaders – selected from over 100 nominations – to bag awards at the CX17 conference held in Brussels, Belgium between June 7 and 9, 2017.

The Genesys Customer Innovation Awards recognize industry leaders who have achieved exceptional customer experience levels and offer remarkable customer service innovation and transformation. CX17 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners, and technology, pushing the boundaries and future of customer experience. The conference this year focused on exploring the importance of providing the human touch in an increasingly digital world.

Speaking on the achievement, Subramanya Sharma, CMO at Cleartrip said, “Driving highly compelling and sophisticated customer experience is one of the fundamental objectives at Cleartrip. To be adjudged among the top ten global champions honoured for customer experience initiatives and be acknowledged as a visionary by Genesys, which offers one of the world’s foremost customer experience platforms, is a truly remarkable accomplishment. We are extremely confident that this achievement will spur a whole new level of customer- centric innovation in the organisation, further bolstering Cleartrip’s stance as the most sought-after travel partner among customers in the online travel space.”

Cleartrip offers the single most comprehensive travel experience to users through its award-winning mobile and desktop solutions. With intuitive products that have the largest selection of flights, hotels and trains, Cleartrip believes in keeping customers at the center of all its activities.

Genesys is the global leader in omni-channel customer experience (CX) and contact center solutions. It powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on premise customer engagement solutions.