High customer satisfaction is top priority for BLS

High customer satisfaction is top priority for BLS

BLS International Services aims to expand its operation in 10 more countries and to add 50 offices across the world by the end of this year.

BLS, a specialist provider for Outsourcing of Visa, Passport and Attestation Services to the Client Governments across the world, aims to add 10 countries and 50 offices globally by the year end.

BLS serves the Diplomatic Missions by managing all administrative and non-judgmental tasks related to the entire life cycle of a visa application process, enabling missions to focus entirely on the key aspects of assessment of the visa application and conduct interviews, where required; here too, BLS assists in scheduling interviews.

Over the last 6 months or so, BLS has launched several initiatives aimed at increasing customer satisfaction. Capturing VOC (voice of customer) to directly hear from the horse’s mouth on how to improve services; creation of kids corner – a unique concept to keep children busy while parents are at ease at our application centers; new and improved web application module; BLS Newsletter to increase awareness about BLS are some of the initiatives taken by BLS. “We wish to continue bringing in more innovative practices for the benefits of all our clients,” said, Diwakar Aggarwal, Director BLS International Services.

It is one of the fastest growing Visa/Passport services company in India, has been awarded for “Excellence in Visa, Passport outsourcing and Allied services” at the 10th Hospitality India and Explore the World Annual International Awards.

“We are also the authorized Service Provider for attestation of documents by the Ministry of External Affairs, India. We serve the Embassy of the State of Kuwait and High Commission of Malaysia and several others in the field of Visa/Attestation of Documents/Apostille in India,” said Aggarwal

BLS supports the consular framework with streamlined processes and work flows. BLS International aims to become an active partner to governments in consular services, focusing on: Providing cutting edge and holistic products and solutions backed by dedicated and nimble in-house support; investment in Human Capital and best practices to develop a truly global enterprise; Performance and Quality oriented standards non-negotiable in all spheres of business and affordable services for our customers while creating value for our stakeholders.

BLS International has operations in more than 18 countries and provides services through its 75 offices worldwide. The company today handles close to 2 Million applications annually.

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