Hotels now able to automatically send a request for a TripAdvisor review to guests post stay
TripAdvisor partners with over 100 accommodation technology providers to offer new automated Review Express solution to over 50,000 hotel and bed & breakfast owners. TripAdvisor has announced a new extension to Review Express, the travel site’s free review collection solution, enabling hotels to systematically collect TripAdvisor reviews following a guest’s stay. This automation is made possible through integration with the hotel’s existing technology provider. Over 100 technology providers, including property management systems and booking engines, are already on board allowing their hotel customers to benefit from the integration to drive more new reviews.
Review Express is a free, effective solution that makes it easy for hotels registered on TripAdvisor to encourage fresh reviews. Since the launch of Review Express in May 2013, business owners had the option to visit TripAdvisor’s Management Center and send customizable emails to their customers asking them to write a review about their experience.
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