Singapore Airlines and TCS Introduce Mobile Solution for Cabin Crew

Singapore Airlines and TCS Introduce Mobile Solution for Cabin Crew

TCS CrewCollab Solution will deliver more personalised customer service.

Tata Consultancy Services has announced Singapore Airlines (SIA) and TCS have introduced TCS CrewCollab Solution, a tablet-based mobile application for cabin crew to deliver more personalised customer service and to automate and streamline in-flight processes for cabin crew. The application has been jointly developed through a collaboration project by SIA and TCS, which leverages on SIA’s service excellence and TCS’ strength in digital technology development. SIA is the launch customer for TCS CrewCollab Solution and its cabin crew are now using it on board. Crew can view information which traditionally has been in paper format, such as customer service lists, flight information and crew lists, digitally via tablets during flights.

In addition to the accessing and updating of flight, crew and service information digitally, SIA’s cabin crew will also be able to create digital voyage reports for each flight and enhance the efficiency and effectiveness of follow-up items across the many functional areas of the airline. Additionally, crew will be able to use the application to access digital versions of key documents such as safety manuals, service procedures manuals, catering information, crew memos or alerts and crew-to-crew handover notes. “We are very pleased to collaborate with our long-standing partner Tata Consultancy Services to develop TCS CrewCollab Solution. The application is vital to how we will continue to improve our operations and enhance our customer servicing on board. We look forward to developing the application further in partnership with TCS, to enable our crew to offer a more personalised customer experience and meet our customers’ evolving travel needs,” said Singapore Airlines’ Senior Vice President Cabin Crew, Mr Marvin Tan.

“Digital forces like mobile, social and big data analytics are creating tremendous possibilities for businesses globally. TCS CrewCollab Solution harnesses these digital forces in the hands of airline crew to deliver enriched customer experience,” said S Sukanya, VP and Global Head, Travel Transportation and Hospitality Unit, TCS. “Singapore Airlines is one of our most valuable and long standing clients in the region and this partnership brings an industry-validated, ready-to-deploy solution to the airline industry,” she added. TCS CrewCollabSolution is available from TCS to airlines worldwide. It is the latest in a series of solution innovations from TCS’ Airline Innovation Lab, which provides an ecosystem for airlines to experiment with emerging technologies, helping establish TCS as a partner of choice for both co-innovation and transformation.

You might also like

Latest

Radisson Hotel Group aims for 200 hotels in South Asia by 2022

Radisson Collection added raising India’s portfolio to seven global brands The newly rebranded Radisson Hotel Group announced its expansion plans at Hotel Investment Conference South Asia (HICSA) 2018. The company

Latest

SriLankan Airlines welcomes the sophisticated Airbus A320neo to its fleet

SriLankan Airlines has commenced the induction of the first of its latest Airbus aircraft. The A320neo arrived recently was the first of the A320neo and A321neo family aircraft in its fleet.

Latest

Namah Nainital Monsoon Mountain Marathon is on 28th August 2016

India’s Premium Hill Resort will host the seventh edition of the prestigious NamahNainital Mountain Monsoon Marathon (NNM3), an event that sees massive participation of hill folks including industrial belt of